Privacy Policy at Quiver Media Ltd explains how we collect, use, and protect your personal information when you interact with our website or services. We work with businesses across Kenya and beyond, so handling data responsibly is part of how we operate. When you visit our website, contact us, or use our services, you trust us with certain information. We take that responsibility seriously and aim to keep everything clear and transparent.
This policy is designed to help you understand what information we collect and why we collect it. It also explains how that information is used and the choices you have regarding your data. Many privacy policies are written in complex language that is difficult to follow. We keep ours simple and direct so you can quickly understand what matters.
By using our website or services, you agree to the practices outlined in this policy. If anything is unclear, you can always contact us for clarification. We believe transparency builds trust, and this page is part of that commitment.
Information we collect
We collect information when you interact with us through different channels. This may happen when you fill out a form on our website, send an email, contact us on WhatsApp, or engage with our services directly. The information we collect typically includes your name, phone number, email address, business details, and general location.
In some cases, we also collect technical data through your interaction with our website. This may include device type, browser, pages visited, and how you navigate through the site. This information helps us understand how users interact with our content and where improvements are needed.
We do not collect unnecessary or sensitive personal data. Everything we collect is related to providing our services or improving how our website works. Our goal is to keep data collection relevant and minimal.
How we use your information
We use the information we collect to provide and improve our services. This includes responding to enquiries, delivering projects, and maintaining communication with clients. Without this information, it would be difficult to operate effectively.
In addition, we may use your data to send updates, insights, or relevant marketing communication. However, this is always optional. You can opt out at any time if you prefer not to receive such messages. We respect your preferences and do not push unnecessary communication.
We also use data to improve our website and services. By understanding user behavior, we can refine our structure, content, and overall experience. This ensures our platform continues to perform effectively for both users and clients.
Website tracking and analytics
We use tools such as Google Analytics, Facebook Pixel, and Google Ads tracking to understand how visitors interact with our website. These tools help us measure traffic, identify trends, and improve performance over time.
Tracking allows us to see which pages are useful and where users drop off. This information helps us improve clarity, structure, and usability. It also supports how we build high-performing systems for our clients.
These tools may collect data such as IP address, device type, and browsing behavior. However, this data is used in an aggregated way and not to personally identify you.
Cookies
Our website uses cookies to improve user experience and performance. Cookies are small files stored on your device that help websites function more efficiently.
They allow us to remember preferences, analyze traffic, and improve how the site behaves. For example, cookies help us understand which pages are most useful and how visitors navigate the site.
You can choose to disable cookies through your browser settings. However, doing so may affect how certain parts of the website function.
Payments
We do not process or store financial information directly on our website. Payments are handled through external platforms such as M-Pesa and bank transfer systems.
This means secure, specialized providers manage your financial data. We only receive payment confirmation and do not have access to your sensitive financial details.
This approach reduces risk and ensures that payment information is handled in a secure environment.
Data sharing
We do not sell or distribute your personal data. We only share information with third-party providers when necessary to deliver our services.
These providers may include hosting platforms, analytics tools, and communication systems. Each of these services is selected based on reliability and data security standards.
We ensure that any third party we work with handles data responsibly. However, we only share what is required for functionality and service delivery.
Data security
We take reasonable steps to protect your data from unauthorized access, misuse, or loss. Our website uses SSL encryption and secure hosting environments to maintain data safety.
While no system can guarantee complete security, we implement best practices to reduce risk. This includes limiting access to sensitive information and using trusted platforms.
Protecting your data is part of how we operate as a business. It is not an afterthought.
Your rights
You have the right to access, update, or request deletion of your personal data. If you no longer want us to hold your information, you can contact us and request removal.
You also have the right to opt out of marketing communication at any time. This can be done through email preferences or by contacting us directly.
We aim to respond to all requests promptly and respectfully. Your control over your data matters.
International users
We work with clients across Kenya and other regions. As a result, your data may be processed in different locations depending on the service.
We aim to follow widely accepted data practices to ensure your information remains protected. Regardless of location, we apply consistent standards in how data is handled.
Third-party links
Our website may contain links to external websites. These sites operate independently and have their own privacy policies.
We are not responsible for how third-party websites handle your data. We recommend reviewing their policies before sharing personal information.
Updates to this privacy policy
We may update this privacy policy from time to time. Changes are made to reflect updates in our services, tools, or legal requirements.
When updates occur, they will be reflected on this page. We encourage you to review the policy periodically to stay informed.
Contact
If you have any questions about this privacy policy or how your data is handled, you can contact us at: